325 rooms (including 2 NH Concierge Floors, 1 Presidential Suite, 2 Master Suites), direct-dial telephone, satellite TV, pay per view films, mini bar, air-conditioning, toiletries kit, buffet breakfast, room service (from 7am to 11pm), rooms specially adapted for the disabled.

Las Velas restaurant, Specialties restaurants "Hacienda El Mortero" (Mexican style) and "Bogart's" (international Cuisine), cocktail bar, "Aquamarina" café bar and Lobby bar, 7 Columns Area, 4 function rooms (from 90 to 420 people).

The NH Krystal Cancún is located in the best hotel area of Punta Cancún, in front of the Convention Centre and the best shops, restaurants, leisure and amusement areas as well as the sports harbour and a golf course.