184 rooms (including 1 suite, 8 junior-suites), direct-dial telephone, satellite TV, cable TV, pay per view films and video games, Canal+, wireless internet access, mini bar, air-conditioning, toiletries kit, hairdryer, piped music, choice of pillows (firm, soft, duvet,...), buffet breakfast, early riser breakfast, 12 hour room service.

Quejana restaurant, cocktail bar, café bar, 7 function rooms (from 10 to 200 people), business centre, laundry service, cloakroom service, car park, hairdresser's, "Aural" discotheque, babysitting service, safe, car rental.

Located in the heart of the city in the commercial and business district, the hotel overlooks the Cathedral, the Basque Parliament building, Florida Park, City Hall and "Plaza de la Virgen Blanca". Closest airports: Vitoria, 10 minutes, and Bilbao, 50 minutes.