110 rooms (including 3 junior-suites), direct-dial telephone, satellite TV, pay per view films and video games, Canal+, wireless internet access, internet access, independent modem telephone line, mini bar, air-conditioning, toiletries kit, hairdryer, piped music, choice of pillows (firm, soft, duvet,...), buffet breakfast, early riser breakfast, 24 hour room service, rooms specially adapted for the disabled.

Restaurant, café bar, 7 function rooms (from 8 to 800 people), facilities for the disabled, laundry and dry cleaning service, cloakroom service, car park, gymnasium, fitness centre, sauna, solarium, outdoor summer bar-café, medical service, babysitting service, safe, car rental.

The hotel is located in the heart of the city, on the banks of the River Arlanzón, overlooking the Cathedral, the Arco de Santa María and the Paseo del Espolón. The NH Palacio de la Merced occupies a landmark building dating from the sixteenth and seventeenth century, with a magnificent blazing gothic cloister in the hotel's interior. The hotel, offering an excellent restaurant services, enjoys a privileged location from where it is easy to take day trips to the Las Huelgas Monastery, the Cartuja Miraflores, and the impressive excavations in Atapuerca. It is close to the railway and bus stations and easily accessible by road (N-1).